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Each problem a leader encounters can be vastly different
from the next. A “problem” could simply be
a letter than requires a response. Or a “problem”
could be more serious, like falling revenues, achievement
scores, or sales. The method you use to solve problems,
however, can be applied to all of them.
In the book, Powerful
Leadership Development: Bridging Theory and Practice Using
Peers and Technology, and during the pep*
workshops, seminars and training courses, we break problem-solving
down into four separate categories. Problem-solving skills
include: 1) analyzing problems, 2) exercising judgment,
3) organizing and planning and 4) making decisions.
For example, in an exercise designed to assess your ability
to analyze problems and exercise judgment, you (and your
partner) might be given a detailed description of a particular
company or school. After you have had time to study the
description, you’ll be asked to compile a list of
the organizations or unit’s strengths and weaknesses
and then prioritize the most urgent problems that you,
as the leader, must tackle.
You and your partner will evaluate each other’s
lists and compare them to the lists outstanding leaders
have prepared for the same descriptions. With the pep*
program you then enter your lists into a unique computer
program for analysis and assessment. Together, you can
then reflect upon the discrepancies and articulate to
each other why your analysis might be different or similar
to seasoned leaders. |
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