» Problem-solving  » Interpersonal  » Communications  » Personal characteristics Most HR-sponsored programs focus more on assessment than on development. The Professional Enhancement Program (pep*) is different. It combines the two from the very beginning. Instead of guessing at how you’ll be evaluated, in pep*, you’ll learn exactly what’s required of you before you begin the activities to help you be a more effective leader overall. People Are Talking About pep* New Manager “Pep* is important to me as I make the transition to a new job in the front office.” Pep* focuses on four main areas for development – communication skills, interpersonal skills, problem-solving skills and personal characteristics of effective leaders – and breaks the areas down into 14 more specific skill clusters. The skill clusters include analyzing problems, exercising judgment, effectively organizing and planning, making decisions, effective group leadership, delegating effectively, showing appropriate interpersonal sensitivity, managing stress, oral communication, written communication, effective oral presentations, expressing professional values, fostering a range of interests and demonstrating professional motivation. Identifying these key skills is only the beginning, however. Through writing interviewing, observing, working through group activities, assuming leadership roles, producing diagnostic and prescriptive reports and planning for personal professional development , pep* participants have a safe, nurturing environment in which to be become more effective leaders. Sign up now, or let us show you example activities that sharpen problem-solving, interpersonal skills, communication skills and personal characteristics.